1). Is my stone crab order secure?
When you are in the
final checkout mode, you should see a lock shown on your browser somewhere at
the bottom of your screen. This means that the order is secure. This is only
important when submitting credit card information. ?
2). Can I view the
status of my orders?
Yes you can do this at anytime. Simply click the
"View Account" button located on the top of each page. ?
3). Who do I
contact with my questions?
You may email your stone crab questions to
info@freshfloridastonecrab.com anytime or call us at 800-893-5310. or you can
call FRANK any day at any time toll free: 1-800-893-5310
4). What is
Gambys Guarantee?
Gambys guarantee is as follows. If you receive our
stone crab claws when you were supposed to receive them from the courier and
they are not fresh for any reason, we will ship you another order at no extra
cost to you. You must call us within 8 hours of receiving the package from the
courier.
5). Why are you more expensive than other stores?
We do
not keep an inventory and sell the freshest claws possible. Because of the
Hurricanes that battered Florida this year there are many seafood restaurants
that have not opened their door. Because of this, there is an over abundance of
claws. Fisheries, restaurants, and seafood stores who keep an inventory of claws
are forced to sell you their oldest inventory 1st in order to rotate their stock
to keep purchasing from the Fishermen. You could possibly be purchasing claws
that are 3-6 days old. With Gambys, you can be assured that you will be
receiving claws that have been caught, cooked and shipped the same day!
6). Can I get a refund if I do not receive my order on time?
NO -
There are no refunds once an order has shipped. Once you purchase anything from
Gambys, and the product has shipped, the product is yours. The instant that the
courier(FedEx, UPS, USPS, DHL, etc..) has possession of your order, it is the
responsibility of the courier to deliver your package on a timely manner. In
most cases, the courier will refund your money. IT IS NOT GAMBYS FAULT THAT YOUR
PACKAGE DID NOT ARRIVE IN A TIMELY MANNER. Customers who dispute their Gambys
charge with their credit card company loose their ordering privileges and will
be promptly turned over to Gambys attorneys for collection proceedings. It is
the customers responsibilites to track their packages.
